Returns + Exchanges
Because each Lingua Franca piece is truly one of a kind, all sales are final and we are unable to accept returns/exchanges. We are more than happy to cancel an order within 24 hours of placing.
All items are hand-made to order by our NYC-based embroiderers, resulting in unique variations in the look, size, and placement of the embroidery. Lingua Franca embroiderers use their best discretion when stitching to ensure each product meets our high standards and unique, well-known style.
In the event that you receive a damaged item, please let us know within 15 days of receiving your order and we'll be happy to exchange it. Customers must contact firstname.lastname@example.org for a Return Authorization number prior to return.
Custom/altered/personalized items are non returnable/eligible for exchange. Item must be sent back unworn and in its original packaging.
Items returned/exchanged without prior notification will not be accepted and be returned to sender.