Shipping + Returns
We use UPS. Signature Required can be selected at checked out. Please make sure you choose an address for delivery where someone is available to sign for it. Our Next Day Air Shipping is shipped after noted embroidery turnaround time. Free shipping on domestic orders over $1000.
We offer free store pickups at our Madison Avenue and Bleecker St. store.
Please email email@example.com if you have questions..
We ship internationally via DHL and UPS. All items and shipping prices on our website for delivery to countries outside of the US are not inclusive of any customs or import duties and may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the delivery is the Importer of Record in the destination country and is responsible for all Import Fees.
Expected arrival date for international orders is approximately 5-14 days from the order date.
Returns + Exchanges
Because each Lingua Franca piece is truly one of a kind, all sales are final and we are unable to accept returns/exchanges. We are more than happy to cancel an order within 24 hours of placing.
All items are hand-made to order by our NYC-based embroiderers, resulting in unique variations in the look, size, and placement of the embroidery. Lingua Franca embroiderers use their best discretion when stitching to ensure each product meets our high standards and unique, well-known style.
In the event that you receive a damaged item, please let us know within 15 days of receiving your order and we'll be happy to exchange it. Customers must contact firstname.lastname@example.org for a Return Authorization number prior to return.
Custom/altered/personalized items are non returnable/eligible for exchange. Item must be sent back unworn and in its original packaging.
Items returned/exchanged without prior notification will not be accepted and be returned to sender.