Shipping + Returns
We ship all domestic orders via UPS. Signature Required can be selected at checkout–When selecting this option, please make sure you use a delivery address where someone will be available to sign. Our Next Day Air Shipping is shipped after noted embroidery turnaround time. Free shipping on domestic orders over $1000.
We offer free store pickup in NYC at our Madison Avenue and Bleecker Street stores.
Please email email@example.com if you have any questions. We are happy to help!
We ship international orders via DHL and UPS. Shipping costs to countries outside of the US are not inclusive of any customs or import duties that may be incurred. These shipments may be subject to taxes, customs, duties and fees levied by the destination country ("Import Fees"). Recipient is the Importer of Record in the destination country and is responsible for all Import Fees.
Expected arrival date for international orders is approximately 5-14 days after noted embroidery turnaround time.
Returns + Exchanges
Because each Lingua Franca piece is embroidered to order, all sales are final and we are unable to accept returns/exchanges, unless stated otherwise on the product page. We are more than happy to cancel an order within 24 hours of it being placed.
Please note, all items are handmade to order by our NYC-based embroiderers, resulting in unique variations in the look, size, and placement of the embroidery. Lingua Franca embroiderers use their best discretion when stitching to ensure each product meets our high standards and unique, well-known style.
In the event that you receive a damaged item, please let us know within 14 days of receiving your order and we will happily exchange it. Customers must contact firstname.lastname@example.org for a Return Authorization number prior to return.
Non Hand-Embroidered Products
Returns and/or exchanges are accepted within 14 days of receipt of items. Returned items must be unworn/unused with tags and in their original packaging. Refunds will be issued in the original form of payment or as store credit.